Choosing an HVAC contractor can be a daunting decision because they’ll be responsible for what is probably one of the most expensive systems in your home, and one that you use every single day.
We know this can be a difficult decision, so we put together some things you should look for in an HVAC contractor, as well as some red flags and things to avoid.
Things You Should Look For In A Contractor
They Should Have Licensing & Certification
All contractors need proper licensing to work in their state, and in many areas, there are additional certifications for HVAC systems. Before contacting HVAC companies in your area, do some research, and be aware of what is required for a contractor to conduct business where you live.
Ensuring that the contractor you’re considering has at least the minimum requirements to carry out work in your area is absolutely essential. Any HVAC contractor should be happy to provide their documentation to you, and you should never feel like asking for it is insulting. After all, the professional you choose should be just that: professional. They know they’re about to go to work on an extremely costly system, and they should be willing to prove they have the credentials to do so.
They Should Have Experience
Licenses and certifications are great, but if the rep you choose doesn’t have extensive experience in HVAC installation and servicing, you’re potentially opening yourself up to major problems.
Years of experience of course doesn’t guarantee that you won’t have any issues, but hiring an HVAC contractor with a background in HVAC work is a good way to limit that risk. Always ask any contractor you’re considering how long they’ve been in the business. This will give you a good idea of how many successful years they’ve had completing heating and AC work.
It’s important to know that experience doesn’t always come with knowledge of cutting edge systems and technology. An HVAC tech who has been in business for decades is a good start, but always make sure they know about new systems that could be a good fit for your home.
They Should Have References
In today’s age, “references” often means “online reviews,” and you really should look for both! Online reviews can give you an idea of how happy the contractor’s other customers have been with their services. You can also ask your contractor if they have references or past clients you could contact to get a firsthand idea of how well they have performed in the past.
Red Flags That Should Make You Reconsider
While there are a number of things that can help you narrow in on a knowledgeable and trustworthy HVAC contractor, there are also some things that should catch your attention and make you consider other options.
They Should Not Offer Estimates Over The Phone
To save time and energy, some contractors will offer to give you an estimate over the phone or based on photos. This, unfortunately, is a common practice, and any contractor who offers this should be avoided.
When a contractor gives you an estimate without seeing your home, they aren’t looking to see if there is a better option for your needs and layout. They aren’t taking proper measurements, they aren’t inspecting windows, insulation, doors, and other house components that can drastically affect your heating and cooling needs, and they aren’t giving you the time and attention you deserve.
Ultimately, you need to ask: if they’re willing to cut corners on the estimate, what corners will they cut when installing or servicing your system?
They Should Not Offer Significantly Discounted Rates
It may be tempting while getting estimates from a few different companies to go with the cheapest one, but you can safely bet that’s the estimate that will cost you the most in the long run.
HVAC estimates are based on a regular hourly rate and equipment costs. An estimate that comes over for installation or service that is significantly cheaper should make you question which portion they’re saving money on – their labor or your equipment.
Getting a professional who doesn’t discount their rates significantly will ensure that you get a tech who also won’t discount the service they provide to you, your family, and your home.
An HVAC contractor should be someone you trust, someone who is transparent, honest, experienced, and knowledgeable about old systems and new technologies. They’ll be in charge of very expensive and elaborate equipment in your home, so finding the right contractor is critical. When you’re ready to speak with a licensed professional who will treat you like they would their own family, contact one of our friendly and experienced contractors to get the service and treatment you deserve.